SHIPPING & RETURNS
Once you have placed an order with CG Mobile, please allow for a period of 72 hours for the order to be processed and shipped. All orders are shipped from CG Mobile's distribution center in Miami, Florida via United States Postal Service (USPS) standard shipping. Please take note that no orders will be processed or shipped on Sundays. Please allow another 5 to 8 days for shipping.
Once an order is shipped, you will receive an email notification which will include your tracking number. You can view the status of your order using this information. Unless you have chosen an upgraded shipping option, delivery should take approximately 3-5 business days.
While your signature if not required for residential homes, please note that it may be required for commercial addresses and apartment complexes. If you are not available to sign for the package upon delivery, there are a few options available to you:
- Sign the slip the driver leaves on your door. You can inform them to leave the package at a trusted neighbor's home, or with your apartment manager's office.
- Call the USPS customer service line and give them authorization to deliver to a secondary address.
In the case of a backorder, CG Mobile keeps you informed of the status through USPS. For both international and domestic orders, your package will not ship unless all items are available. Once your item(s) are back in stock, you will receive updates and tracking information shortly after.
QUESTIONS OR CONCERNS?
CG Mobile partners with the United States Postal Service, the largest delivery network in the country. For questions or concerns about your order with CG Mobile, simply contact one of our representatives at +1 (305) 952 5353. Our team is waiting to answer your call.
1 YEAR LIMITED WARRANTY
CG Mobile warrants its products against defects in manufacturing, material and/or workmanship under normal use and service for a period of one (1) year from the original date of purchase of a product by a customer. This one year limited warranty is non-transferrable from the original end purchaser and requires a copy of a sales receipt. If the product is protected under warranty, CG Mobile will exchange the Product with a product with equivalent functionality, or (2) refund the original purchase price.
This warranty does not protect against damage to customer's personal devices. Mobile phone, tablet and computer cases are not meant to protect devices from external damage and should not be considered as sufficient protection for the device. CG Mobile is not liable for any damages to a customer's personal device.
- Store credit only. Merchandise must be returned within 30 days to receive credit.
- The credit amount is the amount paid for merchandise after all discounts are applied.
- Merchandise must be returned new, unused, and in original packaging.
- Refunds will only be issued if the product is under warranty guidelines.