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SHIPPING POLICY
GENERAL SHIPPING
Once you have placed an order with CG Mobile, please allow for a period of 72 hours for the order to be processed and shipped Monday to Friday. All orders are shipped from one of our distribution center via United States Postal Service (USPS), standard shipping, or shipping method selected in check out.
USPS SHIPPING
Once an order is shipped, you will receive an email notification which will include your tracking number. You can view the status of your order using this information.
RETURN POLICY
Returns or exchanges must be made within 30 days of the original purchase shipping date, product(s) must be unused and in original product packaging. Return Merchandise Authorization (RMA) number is required for all returns.
How to Return an Item:
Step 1: Please contact us at retail@cg-mobile.com to get a Return Merchandise Authorization (RMA).
Step 2:Â Return your items to our processing center. You may use any traceable shipping method to return your items. You may use USPS, UPS, FedEx or any other carrier you wish. Return shipping charges are paid by the customer.Â
Step 3:Â Once your return has been received by our returns department, please allow up to 7 days for your cash back refund to be processed.
WARRANTY POLICY
1 YEAR LIMITED WARRANT
CG Mobile warrants its products against defects in manufacturing, material and/or workmanship under normal use and service for a period of one (1) year from the original date of purchase of a product by a customer. This one-year limited warranty is non-transferable from the original end purchaser and requires a copy of a sales receipt. If the product is protected under warranty, CG Mobile will exchange the Product with a product with equivalent functionality, or (2) refund the original purchase price.
This warranty does not protect against damage to customers' personal devices. Mobile phones, tablets,s and computer cases are not meant to protect devices from external damage and should not be considered as sufficient protection for the device. CG Mobile is not liable for any damages to a customer's personal device.
